Service provider

About handling complaints:

Complaints about packages and products received damaged or incomplete:

• If the damage or absence of the product can be ascertained even without opening the package, a record of the damage must be taken in the presence of the courier. Please report this problem as soon as possible, and we would also like you to send us a copy of the protocol by e-mail.

• Please check the contents of the received packages after receipt. If the ordered product has arrived damaged or incomplete, please report the problem immediately to our e-mail address, which is info@rattanexclusive.hu  In addition to a description of the error, we would also like to request photos of the damaged pieces and the packaging, if this can be solved, by e-mail.

• We will confirm the notification in writing within 1-2 working days, and we will try to replace or replace the damaged or missing part as quickly as possible after the process described above.

• We will try to replace or replace the defective product or part as quickly as possible after the process described above. We will also notify the customer of the expected time for this. We strive to remedy the problem within 15 days if possible, but depending on the supply of spare parts for the products, this may take longer in some cases.

• The warranty claim can be asserted by presenting the original or a copy of the invoice/receipt or warranty card received at the time of purchase.